Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 3–7 business days, Monday through Friday.
During peak seasons, processing times may be extended. In some cases, processing may take up to 2–4 weeks, depending on product readiness and fulfillment requirements.
How long does shipping take?
Once an order has shipped, delivery typically takes 3–7 business days.
Actual delivery times may vary depending on the destination, carrier delays, seasonal demand, and other circumstances outside our control.
Will my order arrive in one package?
Not always.
Some orders may be fulfilled from different locations. As a result, items from the same order may arrive in separate packages or on different delivery dates.
Do you provide tracking?
Tracking information is provided when available.
The availability of tracking may depend on the shipping method and fulfillment process used for the specific order.
My package says delivered, but I didn't receive it. What should I do?
First, please check around your delivery location, including with household members or neighbors.
You should also contact the shipping carrier to confirm the delivery details, as carriers may occasionally mark a package as delivered before the final drop-off.
If you are still unable to locate your package, please contact us through our Contact Us form and provide your order information so we can review the situation.
Packages marked as delivered by the carrier may be subject to the carrier's delivery policies.
Products
What types of products do you offer?
Blake's Flora & Soil offers a growing selection of plants and gardening products, including:
- Live Plants
- Seeds
- Bulbs
- Cuttings
- Starter Plants
- Scionwood
- Roots & Tubers
- Fruit Trees & Plants
- Flowering Plants
- Herbs & Edible Plants
- Other gardening products
Product availability may vary as our collection continues to grow.
What exactly will I receive?
You will receive the product and quantity described in the individual product listing.
Please carefully review the product description, photos, size information, and other details before placing your order.
For live plants and other natural products, individual characteristics may naturally vary.
Are your plants fully grown?
Not necessarily.
Plant size, maturity, fullness, and appearance may vary depending on the specific product.
Please refer to the individual product listing for the applicable product size and description.
Will my plant look exactly like the product photo?
Not necessarily.
Plants are living products, and natural variations in size, shape, foliage, color, growth habit, and seasonal appearance are normal.
Product photos are intended to represent the variety and general characteristics of the plant. The individual plant you receive may naturally differ from the images shown.
Plant Care & Growth
Why does my plant look stressed after delivery?
Shipping can cause temporary stress to live plants.
Wilting, drooping, leaf loss, dryness, or other changes in appearance may occur during transit. These conditions do not necessarily mean that a plant is dead or unhealthy.
With appropriate care and time to adjust to its new environment, a plant may recover from normal shipping stress.
What should I do when my live plant arrives?
Carefully unpack your plant as soon as possible after delivery.
Follow the care instructions provided for the specific plant variety and allow the plant time to adjust to its new environment.
Avoid making assumptions about the long-term health of a plant based solely on its appearance immediately after transit.
Do you guarantee plant growth?
No.
Plant growth depends on many factors, including the plant's condition, climate, temperature, light, soil, watering, environment, and ongoing care.
Because these conditions are outside our control after delivery, we cannot guarantee specific growth results.
Do you guarantee seed germination?
No.
Germination depends on many factors, including seed condition, temperature, moisture, soil, planting depth, growing environment, and care.
We cannot guarantee a specific germination rate or growing result.
How do I know if my plant is still alive?
Some plants may appear dormant, wilted, or stressed after transportation.
Depending on the plant, a stem or branch may still be alive even when there are no visible leaves or when foliage has temporarily wilted.
If you are unsure about the condition of your plant, please contact us through our Contact Us form and provide clear photos so we can review the situation.
Returns & Refunds
Do you accept returns?
Due to the perishable and living nature of many gardening products, most plants, seeds, and other plant materials are non-returnable.
Please review our Return & Refund Policy for complete information regarding eligible order issues and available resolutions.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery through our Contact Us form.
Please include:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
- A brief description of the issue
We will review the information provided and determine whether the issue qualifies for a resolution under our Return & Refund Policy.
What if my live plant arrives dead or in poor condition?
Please contact us within 48 hours of delivery if you believe your live plant arrived dead or significantly damaged.
Provide your order number along with clear photos of the plant and packaging.
We will review the condition and circumstances of the order and provide an appropriate resolution if the claim qualifies under our Return & Refund Policy.
Can I get a refund if I change my mind?
We generally do not offer refunds for change-of-mind purchases.
Please carefully review the product description, photos, size information, and other product details before placing your order.
Order Changes & Cancellations
Can I cancel my order?
Cancellation requests must be submitted as soon as possible after placing an order.
Because orders may enter processing shortly after purchase, cancellations are only possible within a short period after the order is placed and cannot be guaranteed once processing has begun.
Please contact us immediately through our Contact Us form if you need to request a cancellation.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to correct or change your shipping address.
Once an order has entered processing or has been shipped, an address change may no longer be possible.
Shipping Restrictions
Do you ship to all states?
We aim to serve customers throughout the United States. However, certain plants, seeds, and other plant materials may be subject to state-specific agricultural, quarantine, or other shipping restrictions.
Some products may therefore be unavailable for shipment to certain locations.
Why can't some plants be shipped to my state?
Certain plant materials may be restricted by state or federal agricultural regulations.
Restrictions can vary depending on the type of plant material and the destination.
Customers are responsible for ensuring that products ordered can legally be received at their shipping address. Where applicable, product listings may identify known shipping restrictions.
Contact & Support
How can I contact Blake's Flora & Soil?
Please use our Contact Us page and submit the online contact form.
For order-related questions, please include your order number and as much relevant information as possible so we can better understand and review your request.
What information should I include when contacting you?
For order-related questions, we recommend providing:
- Your name
- Order number
- Email address used for the order
- Product name
- A description of the issue
- Clear photos, when relevant
Providing complete information helps us review your request more efficiently.
How long does it take to receive a response?
We aim to respond to customer inquiries within 1–5 business days.
During periods of high order volume or peak seasons, response times may occasionally be longer.
Thank you for your patience and understanding.