Refund policy

At Blake's Flora & Soil, we offer a growing selection of live plants, seeds, cuttings, bulbs, and other gardening products.

Because many of our products are living, natural, or perishable materials, they require special handling and may naturally vary in appearance and condition. Please review this policy carefully before placing an order.

All Sales Are Final

All sales are final.

Due to the living, natural, and perishable nature of many of our products, we generally do not accept returns, exchanges, or refunds for standard purchases.

Most plants, seeds, cuttings, bulbs, roots, scionwood, and other plant materials are non-returnable.

We do not accept returns, refunds, or replacements for:

Change of mind or unwanted products
Healthy plants or plant materials
Failure to grow or germinate
Plant decline after delivery
Plant death resulting from conditions after delivery
Normal shipping stress
Minor cosmetic imperfections
Improper planting or care
Failure to follow recommended care instructions
Unsatisfactory growth results
Shipping delays caused by carriers
Packages marked as delivered
Incorrect or incomplete shipping addresses provided by the customer
Refused or abandoned packages

Any exception to this policy is handled solely according to the terms below.

Return & Claim Window

If you believe your order arrived damaged, incorrect, or significantly affected, you must contact us within 48 hours (2 days) of delivery.

The claim period is based on the delivery date shown by the shipping carrier.

Claims submitted after the 48-hour period may not be accepted.

Because live plants and other natural products can change condition quickly after delivery, prompt reporting is essential.

Nature of Our Products

Plants, seeds, bulbs, cuttings, roots, scionwood, and other plant materials are natural products.

Natural variations may occur in:

Size
Shape
Foliage
Color
Growth habit
Dormancy
Seasonal appearance
Root or stem development

Product photos are intended to represent the variety and general characteristics of the product. Individual items may naturally differ from the images shown.

We do not guarantee:

Seed germination
Rooting of cuttings or propagation material
Plant growth
Plant survival after delivery
Specific growth rates
Specific mature appearance

Successful growth depends on factors outside our control, including climate, temperature, soil, light, watering, planting method, environment, and ongoing care.

Damaged, Incorrect, or Significantly Affected Items

Although all sales are final, we may review claims involving an item that arrives:

Damaged
Incorrect
Missing from the order
Significantly different from the product ordered
In a condition that may qualify for a resolution under this policy

Claims are reviewed case-by-case.

To be considered, you must contact us within 48 hours of delivery and provide sufficient evidence for us to evaluate the issue.

Please provide:

Your order number
Your name
Email address used for the order
Product name
Clear photos of the item
Photos showing the condition from multiple angles
Clear photos of the outer packaging
A clear photo of the shipping label
A brief description of the issue

Additional information or photographs may be requested if necessary.

Approved Claims

If a claim is reviewed and approved, Blake's Flora & Soil may provide an appropriate resolution at our discretion.

Depending on the circumstances, the resolution may include:

Replacement
Store credit
Partial refund
Full refund, where appropriate

Approval of one claim does not establish an obligation to approve similar claims in the future.

Because products may be fulfilled from different locations, the resolution provided may vary depending on the product, availability, and circumstances of the claim.

Live Plant Policy

Live plants may experience temporary stress during transportation.

Normal shipping stress may include:

Wilting
Drooping foliage
Leaf yellowing
Leaf drop
Temporary dryness
Minor cosmetic damage
A temporarily stressed appearance
A dormant or leafless appearance where applicable

These conditions can occur naturally during transportation and do not automatically qualify for a refund, replacement, or other compensation.

A plant may require time to adjust to its new environment after delivery.

If a live plant appears significantly damaged or dead upon arrival, please contact us within 48 hours of delivery and provide clear photographs of the plant, packaging, and shipping label.

The claim will be reviewed based on the information provided.

Seeds, Bulbs, Cuttings, Roots & Scionwood

Seeds, bulbs, cuttings, roots, scionwood, and other plant materials are natural products.

We do not guarantee:

Germination
Rooting
Growth
Long-term survival
Specific performance after planting

Natural variations in size, appearance, dormancy, and condition may occur.

If these products arrive damaged or materially incorrect, please contact us within 48 hours of delivery with the required photographic evidence.

If the claim is approved, we may provide a replacement, store credit, partial refund, full refund, or another appropriate resolution at our discretion.

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where:

You no longer want the product
You ordered the wrong variety
You ordered the wrong quantity
You changed your gardening plans
The product is not what you expected despite matching the product listing
You no longer have suitable growing conditions for the product

Please carefully review the product description, photos, size information, and other available details before placing your order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for losses, failed deliveries, or other issues resulting from:

Incorrect addresses
Incomplete addresses
Missing apartment, unit, or suite information
Undeliverable addresses
Refused deliveries
Failure to collect a held package
Failure to update shipping information before shipment

If an address needs to be corrected, please contact us as soon as possible through our Contact Us form.

Once an order has entered processing or has been shipped, an address change may no longer be possible.

If reshipment is required because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Shipping Delays, Lost Packages & Delivered Orders

Shipping and delivery are subject to the terms described in our Shipping Policy.

We do not issue refunds solely because a carrier experiences a shipping or delivery delay.

We are not responsible for:

Carrier delays
Carrier operational disruptions
Weather-related transit delays
Lost packages after transfer to the carrier
Stolen packages
Packages marked as delivered
Delivery issues resulting from incorrect customer-provided information

If tracking shows that a package has been marked "Delivered" but cannot be located, please first contact the carrier and check with household members or neighbors.

You may also contact us through our Contact Us form so we can review the available order information.

Carrier delivery confirmation may be considered when evaluating delivery-related claims.

Refused or Abandoned Packages

Customers should not refuse delivery because of normal shipping delays, temporary plant stress, or other conditions that do not constitute an approved claim.

Packages that are refused, abandoned, or not collected by the customer may not qualify for a refund or replacement.

Unauthorized Returns

Please do not send any product back without receiving written return instructions from Blake's Flora & Soil.

Because products may be fulfilled from different locations, sending a product to an unauthorized address may prevent us from properly processing your claim.

Unauthorized returns may be refused and may not qualify for a refund or replacement.

If a return is exceptionally required and approved, we will provide the appropriate return instructions.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once a refund has been initiated, the time required for the funds to appear in your account depends on your payment provider or financial institution.

The amount of any approved refund will depend on the circumstances of the claim and the resolution provided.

How to Submit a Claim

To report a damaged, incorrect, or qualifying issue with your order, please use our Contact Us page and submit the online contact form within 48 hours of delivery.

Please include:

Your name
Order number
Email address used for the order
Product name
Description of the issue
Clear photos of the item
Clear photos of the outer packaging
Photo of the shipping label

Providing complete information helps us review your claim more efficiently.

We aim to respond to customer inquiries within 1–5 business days.

Important Reminder

By placing an order with Blake's Flora & Soil, you acknowledge and agree that:

All sales are final.
Most plants, seeds, and other plant materials are non-returnable.
Natural variation is expected with living and plant-based products.
Plant growth, survival, rooting, and seed germination are not guaranteed.
Claims for damaged, incorrect, or qualifying arrival issues must be submitted within 48 hours of delivery.
Claims require sufficient photographic evidence.
Approved claims are handled case-by-case.
A refund, replacement, store credit, or other resolution is not guaranteed unless a claim is approved under this policy.